REFUND POLICY

RETURNS
The return is free from Italy. Pursuant to art. 64 of the Consumer Code, the Buyer has the right to withdraw from the purchase contract, for any reason and without any penalty, within 14 working days.


The Purchaser must communicate the intention of withdrawal by e-mail to info@renatobalestra.store or by registered mail to the address "Ebe Group S.r.l. - Via Salvador Allende 161 (Torre del Sole 2) - 84131 Salerno, SA ”, without prejudice to the evidentiary relevance of each medium.


The notice of withdrawal cancellation must contain the following information:


1. Date of purchase;
2. Name and surname of the buyer;
3. Contact email;
4. Telephone number of the buyer;
5. Address for the collection of the goods to be returned;
6. Order reference code;
7.Specifications of the goods to be returned;
8. Reason for withdrawal (change of size, damaged goods, etc ...).
EbeGroup S.r.l. will collect the goods to be returned at their own expense at the address indicated by the Buyer. The Buyer will pack the goods to be returned and will agree with EbeGroup S.r.l. day and time for the collection of the packaging by Express Courier. The packaging must present the name and surname of the Buyer, the reference code of the order and the delivery address "Ebe Group S.r.l. - Via Salvador Allende 161 (Torre del Sole 2) - 84131 Salerno, SA ".

The substantial integrity of the goods is an essential condition for exercising the right of withdrawal. The purchased goods must be returned in the original packaging, complete in all its parts, including documentation and accessories provided. In the event that the returned goods are compliant and the applicable right of withdrawal, the Customer may decide to be reimbursed economically, with a discount voucher to be used on Generateditaly.com, the customer must contact info@generateditaly.com

The right of withdrawal will not be exercised if the goods are damaged by the Purchaser or missing integral or accessory parts. In this case the goods will be returned to the sender with a charge for shipping costs.

If the withdrawal will comply with the provisions of the Consumer Code and reported in the general conditions, Ebe Group S.r.l. will refund the sums paid (including shipping costs) by the Buyer within 5 working days and the credit will be available within the timeframe provided by the credit institution used during the purchase. The Purchaser will receive an e-mail to the indicated address as soon as the refund is processed.